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CUBAN CIGARS LTD HELP DESK

   

Welcome to the Cuban Cigars Ltd HELP DESK, whatever you are looking for, hopefully you will be able to find the answer here.  If not then just drop us an email at sales@cubans.co.uk and we will of course reply as soon as possible (normally within 12 hours)


SHIPPING INFORMATION


Cuban Cigars Ltd can and do ship WORLDWIDE!

Our packaging methods are extremely secure to ensure that your cigars reach you in optimum condition, matured and ready for smoking.  If you have any problems whatsoever, don't forget you are covered by our NO QUIBBLE GUARANTEE!


UNITED KINGDOM MAINLAND SHIPPING

To find out more information on how much delivery will cost you and how long it will take for your item to arrive, please refer to the charge below:

Singles, Packs and Box orders, Smokers Accessories and Tobacco dispatched by Recorded or Special delivery. Humidors and large and heavy items dispatched by courier services.

Samplers standard recorded delivery free of charge. Orders over the value of 100.00 standard recorded delivery free of charge.

Standard Recorded Delivery approx 2-4 working days 3.50
Next Working Day Delivery guaranteed delivered by 1pm mainland UK only 8.50
Courier Next Working Day Delivery guaranteed delivery by 6pm mainland UK only 20.00
Saturday Delivery Royal Mail Saturday Service (orders under 2kg in weight) guaranteed delivered by 1pm mainland UK only 10.50

Saturday delivery is available for orders under the weight of 2kg with Royal Mail at 10.50 delivery cost per order. Should the weight of your order exceeds the weight of 2kg, and we are unable to dispatch by Royal Mail, you will be contacted and advised of any additional cost prior to shipping your order. An average cost for courier delivery on Saturday is 40.00.

Please note our DAILY CUT OFF time for all orders requested for NEXT DAY DELIVERY is 2pm.

UNITED KINGDOM OFFSHORE SHIPPING

For deliveries of large / bulky or heavy items to destinations outside mainland UK including Northern Ireland, please email us for a shipping quote to sales@cubans.co.uk

You will be contacted and informed about any additional postage and packaging cost in advance by our sales team should your order be subject to any additional shipping cost to any of these destinations.

 


SAME DAY DESPATCH

Same day delivery is available for our Central London customers.  Orders over 200.00 shipped free.  Please state that you require this at the time of placing your order in the comments section of our online store or email us at sales@cubans.co.uk or call on 07000 088 088 to request this service.

For orders under the value of 200.00 please call 07000 088 088 or email sales@cubans.co.uk for a courier cost quote.

 


OVERSEAS DESPATCH INFORMATION

Overseas deliveries are charged at cost based on the size and weight of the order or parcel.

Samplers (excluding heavy items such as humidors / coffee / alcohol) are priced inclusive of worldwide delivery.

Orders over the value of 100.00 Pounds Sterling (exclusive heavy items such as humidors / coffee / alcohol) are despatched inclusive of worldwide delivery.

Overseas despatch of humidors and large and heavy objects are subject to additional shipping cost as per courier quote.  Please email sales@cubans.co.uk for further details or shipping quote.

Should the delivery cost be higher than our standard shipping cost listed in the options menu, which can be due to the size and weight of the order, we will advise in advance and charge only at the courier cost when confirmed and approved by the customer.

 

EUROPEAN SHIPPING  
Courier Despatch - order total over 2kg - approx. 4–5 working days 45.00
Airmail - Large Package Rate - order total up to 2kg – approx. 7 working days 25.00
Airmail - Medium Package Rate - order total up to 1.5kg – approx. 7 working days 20.00
Airmail - Small Package Rate - order total up to 750grams – approx. 5 working days 15.00
Airmail - Single Pack Rate - order total up to 250grams – approx. 5 working days 7.00

 

OUTSIDE EUROPE  
Courier Despatch - order total over 2kg - approx. 4–5 working days 60.00
Airmail - Large Package Rate - order total up to 2kg – approx. 10 working days 35.00
Airmail - Medium Package Rate - order total up to 1.5kg – approx. 10 working days 25.00
Airmail - Small Package Rate - order total up to 750grams – approx. 7 working days 10.00
Airmail - Single Pack Rate - order total up to 250grams – approx. 7 working days 7.00

Overseas humidor / large and heavy objects are subject to additional shipping cost as per courier cost.

Please email sales@cubans.co.uk for further details/quote.

For your information, the average cost for courier to Europe is 39.00, Rest of the World 59.00 Sterling, depending on the size and weight of the item. Books are charged at 20.00 Sterling per parcel under 2 kg weight for despatch by airmail worldwide, or 39.00 for courier despatch worldwide.

 


COFFEE DESPATCH INFORMATION (OVERSEAS)

To find out more information on how much delivery will cost and how long it should take for your item to arrive, please refer to the charge below:

Europe
up to 500g £7.00
up to 1kg £15.00
up to 2kg £25.00
For any larger order email for a delivery quote.

Outside Europe
Up to 200g £7.00
up to 500g £10.00
up to 1kg £20.00
up to 2kg £35.00
For any larger order email for a delivery quote.


 

LIGHTERS DESPATCH

Please note that all lighters are despatch 'drained'. There is no gas. All lighters are posted empty.

 

 

CHOOSING SHIPPING OPTION

Please note that you are in fact able to choose your  shipping option whilst shopping at our store simply by clicking on the required method on the shipping page.

 

 

ALCOHOL DESPATCH INFORMATION

To find out more information on how much delivery will cost you and how long it should take for your item to arrive, please refer to the charge below:
 

Product UK Overseas

1 Bottle

7.50 20.00


 

 

CREDIT CARD INFORMATION

If you want us to ship to an address that is different to the billing address, although this isn't a problem, PLEASE contact your credit card company and inform them that you are purchasing a mail order transaction and having it shipped to a different address.  This ensures they will allow us to process the charge without delay. Thank you.
 

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